Refund policy

Last updated: May 2026

At SUPYAR®, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy carefully.

Summary

Returns accepted within 7 days of delivery
₹50 flat-rate return shipping fee
No restocking fee
No returns on final sale items

Return Eligibility

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received
Original tags and packaging must be intact
Proof of purchase or receipt is required

Items sent back without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: sales@shivohamenterprises.com
Phone: +91 99297 52975

Return Address:

SHIVOHAM ENTERPRISES
SUPYAR®

D-85, Meera Marg,
Bani Park, Jaipur, Rajasthan – 302016
India

If your return request is approved, we will provide instructions on how and where to send your package.

Return Shipping Charges

A flat-rate return shipping fee of ₹50.00 applies to eligible returns.

This amount may be deducted from your refund amount where applicable.

No Restocking Fee

We do not charge any restocking fee for approved returns.

Damages and Issues

Please inspect your order immediately upon delivery.

If you receive:

a damaged item,
defective product, or
wrong item,

please contact us within 24 hours of delivery with photos or an unboxing video so we can evaluate the issue and resolve it appropriately.

Non-Returnable / Final Sale Items

Certain items are not eligible for return, including:

Final sale or discounted items
Gift cards
Personalized or custom-made products
Personal care products
Perishable goods
Hazardous materials, flammable liquids, or gases

Please contact us if you have questions regarding your item’s eligibility for return.

Exchanges

The fastest way to receive a different item is to return the original product and place a separate order once the return is accepted.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, customers have the right to cancel or return their order within 14 days without providing any reason.

Items must remain unused, unworn, with tags, and in original packaging along with proof of purchase.